Please read this policy before ordering. If you are unsure whether a plan will work on your device, check the device guidesor contact us first.
1. Eligibility
Refund conditions: [Refund window and conditions — to be provided]
2. How to request a refund
- Contact us through the contact page.
- Include your order number, the email address used for the order and the reason for your request.
- If the problem is technical, tell us your device and player app. Many issues can be fixed quickly.
3. Processing
Approved refunds are paid back using the original payment method. Processing time: [Refund processing time — to be provided].
4. Statutory rights
This policy does not affect any rights you have under the consumer law of your country, including any right of withdrawal for digital services where it applies.